Platform Fee & Payment Policy — Abilr (2025)

🎯 Purpose

This document outlines how Abilr calculates, collects, and distributes platform fees and payments to freelancers, as well as the costs associated with each supported payment method.

1. 💸 Platform Service Fee (Clients)

Standard Platform Fee:
A 6.5% service fee is charged on top of the listed job price.
- Example: If a service is listed at $1,000 MXN, the client pays $1,065 MXN.
Minimum Fee:
For low-cost services, a minimum fee of $25 MXN applies.
Purpose:
This fee helps cover platform operations, support, fraud protection, and infrastructure.

2. 🧾 Payment Methods

Abilr supports the following payment options for client transactions:

Method	Processing Fee (Paid to Provider)	Availability
Stripe (Card)	3.6% + $3 MXN per transaction	Instant, 24/7
SPEI (STP/Conekta)	~1% average	Same-day or next-day

Stripe fees are non-refundable once a transaction is processed. SPEI payments are recommended for bulk or recurring service users.

3. 💼 Technician Payouts

Payouts are released only after client confirmation of job completion.
If the client does not confirm, the platform will auto-confirm after 48 hours, triggering payout.
Technicians are paid 100% of their listed service price, minus applicable payment processing fees (Stripe/SPEI).

Example:

Job listed at $1,000 MXN
Client pays: $1,065 MXN (6.5% fee)
Technician receives: $1,000 MXN
(from which Stripe or SPEI fees may be deducted depending on client’s payment method)

4. ⏱️ Payout Timeline

Method	Payout Release Time
Stripe	2–5 business days
SPEI	Same-day or next-day
Disputes	On hold until resolution

5. 🔁 Refunds & Adjustments

In case of a verified cancellation or dispute, refunds to clients are processed:
- Stripe: Within 7–14 business days
- SPEI: Within 3–7 business days
Stripe fees are non-refundable.
In case of technician no-show, partial refunds (50%) may apply to clients.
In case of client no-show, technicians may receive base compensation (20%).

6. 🔐 Security & Escrow

All payments are processed via PCI-compliant gateways (Stripe/STP).
Client payments are held in escrow until service completion is confirmed.
Abilr does not store full card or bank details directly on its servers.

7. 📌 Exceptions & Policy Violations

Attempting to bypass platform fees (e.g., external payment arrangements) is a violation and may lead to:
- Account suspension or termination
- Loss of payment eligibility
In such cases, no payout or refund will be issued.

✅ Acceptance

By using Abilr to post or complete jobs, users accept this Platform Fee & Payment Policy, along with our Terms of Service, Cancellation Policy, and Dispute Resolution Framework.