Abilr Privacy Policy

At Abilr, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data when you use our platform.

1. Information We Collect

We collect the following types of information:

👤 Personal Information:

Name, email, phone number, address, profile photos, etc.

💼 Professional Information:

Skills, certifications, service categories, reviews, and earnings.

💳 Payment Details:

Bank or wallet account for payouts (via secure, PCI-compliant providers such as Stripe and SPEI-compatible systems).

📊 Usage Data:

Pages visited, session times, click patterns, and interaction history.

💬 Communication Logs:

All messages, job details, and dispute conversations within the platform.

2. How We Use Your Information

We use the information to:

Deliver and improve services
Connect clients with freelancers
Ensure secure payments via Stripe and SPEI and track job performance
Monitor and enforce compliance with our Terms and Conditions
Personalize user experience and support targeted features
Display ads (only to free freelancer accounts)
Notify users of policy violations, including off-platform communication attempts

3. Communication Monitoring

⚠️ Platform Communication Policy
All user communication must remain within the platform.

Messages containing terms such as “WhatsApp,” “Telegram,” or similar will be flagged. Repeated attempts may result in warnings or account actions, as outlined in our Platform Communication Policy.

4. Advertising and Monetization

📢 Advertisement Policy

Users with free freelancer accounts will see targeted advertisements
Premium and Pro users (clients and freelancers) will not see ads

Data may be used to serve relevant, non-invasive ads and improve ad performance
We do not sell user data to third parties

5. Cancellation and Penalty Enforcement

In accordance with the Cancellation & Refund Policy, cancellation activity may be tracked to:

Enforce financial penalties for late or unjustified cancellations
Improve reliability scoring of users
Issue alerts or notifications regarding policy violations

6. Data Sharing

🔒 We may share information:
• With verified payment processors (e.g., Stripe, STP)
• With government authorities if legally required
• Internally with support/admin staff for compliance or dispute resolution

✅ Privacy Guarantee: We never sell your information to third-party advertisers.

7. User Rights

You have the right to:

👁️

Access your data

✏️

Request corrections or deletion

📥

Download a copy of your data

🚫

Withdraw consent or delete your account

📞 How to Request: Requests can be submitted via the platform’s Help & Support section.

8. Data Retention

Your information is retained as long as your account is active or as needed to comply with legal obligations and ensure operational integrity.

9. Abilr Academy & Future Features

🎓 Coming Soon: We may collect additional data when we launch new services such as Abilr Academy and internal certification programs in future versions. You will be notified before enrolling or participating.

10. Cookies and Tracking

Please refer to our Cookie Policy for more details on usage and preferences.

11. Changes to This Policy

📋 Policy Updates: This Privacy Policy may be updated periodically. Continued use of the platform indicates your acceptance of any changes.